Return Policy

Return / Refund Policy

Last updated March 8, 2024

This policy is applicable only to sales of IOGEAR products as completed via our website at www.iogear.com (each item purchased, a “Product”) and does not apply to any other sales of any other IOGEAR products.

30-Day Satisfaction Guarantee. You can return your Product for any reason (other than damage to the Product by any cause other than the actions of us or our shipper) for exchange, credit or refund up to thirty (30) days from the date of purchase unless otherwise noted. Proof of purchase from our website at www.iogear.com is required for all returns. All returns must be postmarked or documented as shipped to us within 30 days of the date of purchase.

Our 30-day satisfaction guarantee does not apply to any Products sold on a “Final Sale” basis.

Returns After 30 Days. Unless otherwise noted, Products may not be returned more than 30 days after purchase except as expressly provided in our Limited Warranty Terms and Conditions.

Final Sale Products. Products sold on a “Final Sale” basis include: (i) special-order items; (ii) items sold with “Non-Cancellable” or “Non-Returnable” conditions, and (iii) any other items that we may designate as a “Final Sale” from time to time.

Returns Process. If you need to return a Product, please first contact IOGEAR’s Support Department via our LiveChat support; you can also reach us via email at support@iogear.com or telephone at 949-453-8782 (or toll free at 866-9-IOGEAR) (a) to express your reason for returning the Product, (b) to obtain instructions and a Return Merchandise Authorization (“RMA”) number, and (c) to indicate whether you would like a refund, replacement product or a credit.

When returning a Product, you must—

•  Ship the Product to us at the following address:

• Ship the Product to us in its original packaging or in packaging that provides an equivalent degree of protection for the Product during shipment.
• Ship the Product to us within 30 days of the date of purchase.
• Place your proof of purchase of the Product inside the packaging and clearly print the RMA number on the outside of the package; return requests that do not contain the required proof of purchase will not be processed.
• You will be responsible for the costs associated with shipping the Product to IOGEAR.

In addition, it is recommended that you use a trackable method of shipping the Product.

Refund, Credit or Exchange. After receiving and inspecting your returned Product and confirming the absence of damage (except for damage caused by the actions of us or our shipper), we will process your return. Please allow at least 5 days from the receipt of your returned Product to process your return, and, if applicable, your exchange or credit.

Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.

If you provide us with your email address, we will notify you by email when your return has been processed.

Defective Products. A defective Product may be returned to us pursuant to our Limited Warranty Terms and Conditions.

Cancellation of Product Orders. Due to the speed by which we fulfill orders of Products, we are unable to cancel most Product orders. If your order has not shipped for 2 or more business days, please contact IOGEAR’s Support Department, and we will do everything we can to accommodate your request.

Assistance. For assistance with returns of Products, please contact IOGEAR’s Support Department via our LiveChat support; you can also reach us via email at support@iogear.com or telephone at 949-453-8782 (or toll free at 866-9-IOGEAR).