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Keymander 2 Support

Welcome to the ultimate resource hub for KeyMander 2. Whether you're setting up, optimizing performance, or troubleshooting, we've got you covered. Power up your gaming experience with professional-grade tools and support.

Quick-Setup

Quick-Start Links

Get Started

Your First Step to Gaming Greatness!

Keymander 2 compatible consoles: 

  • Xbox Series S
  • Xbox Series X
  • Nintendo Switch
  • PlayStation 4

Follow our streamlined setup process to ensure seamless integration with your favorite console.

  1. Download the KeyMander 2 App: Available on the Apple App Store and Google Play Store
  2. Connect and Configure: Learn how to pair your KeyMander 2. See Hardware connections below for more information. 
  3. Download User Manual

*Playstation 5 is supported via remote play or Beloader Pro, please see hardware connections below for more information.

* Not compatible with Nintendo Switch Lite

Download Keymander 2 App

Firmware & Updates

Keep Your KeyMander 2 Ahead of the Game. Upgrade your firmware for the latest features and enhancements: Download Firmware.

Stay competitive with regular updates tailored for peak performance.

Quick Setup & Hardware Connections

Xbox Series X/S

XBox Series X|S Hardware Connections

  1. Install the K2 App and create an account.
  2. Power off the console and controller.
  3. Connect the controller to the Gamepad USB port using a USB-C cable. (A USB-C Data cable is necessary)
  4. Connect the keyboard to the Keyboard USB port and the mouse to the Mouse USB port.
  5. Plug KeyMander 2 into a USB port on the back of the console.
  6. If needed, connect a 5V/2A power supply.
  7. Turn on the console (not the controller); the KeyMander 2 LED will glow blue.
  8. Pair KeyMander 2 via Bluetooth in the K2 App.
  9. Set the mouse DPI and load a game profile from the K2 App.

Xbox One

  1. Install the K2 App and create an account.
  2. Power off the console and controller.
  3. Connect the controller to the Gamepad USB port using a micro-USB cable.
  4. Connect the keyboard to the Keyboard USB port and the mouse to the Mouse USB port.
  5. Plug KeyMander 2 into a USB port on the back of the console.
  6. If needed, connect a 5V/2A power supply.
  7. Turn on the console (not the controller); the KeyMander 2 LED will glow blue.
  8. Pair KeyMander 2 via Bluetooth in the K2 App.
  9. Set the mouse DPI and load a game profile from the K2 App.

Nintendo Switch

Nintendo Switch Hardware Connection

  1. Install the K2 App and create an account.
  2. Place the Switch into the dock connected to power and a monitor.
  3. Connect the keyboard and mouse to their respective USB ports.
  4. Optionally connect a Pro Controller to the Gamepad USB port.
  5. Plug KeyMander 2 into a USB port on the dock.
  6. If needed, connect a 5V/2A power supply.
  7. Turn on the Switch; the KeyMander 2 LED will glow blue.
  8. Pair KeyMander 2 via Bluetooth in the K2 App.
  9. Disable Auto-Sleep in the Switch settings and adjust game settings for optimal performance.
(Note: Switch Lite not supported)

PlayStation (PS5) Setup via BeLoader (PC Required)Play Station 5 connection using Beloader

  1. Install the K2 App and create an account.
  2. Power off the console and controller.
  3. Connect the controller to the Gamepad USB port using a USB-C cable. (A USB-C Data cable is necessary)
  4. Connect the keyboard and mouse to their respective USB ports.
  5. Plug KeyMander 2 into BeLoader.
    1. Follow Beloader setup to connect to your PS5
  6. If needed, connect a 5V/2A power supply.
  7. Turn on the console; the KeyMander 2 LED will glow blue.
  8. Pair KeyMander 2 via Bluetooth in the K2 App.

PlayStation (PS5) Setup via Remote Play (PC Required)
PS5 hardware connections using PC remote play

  1. Install the K2 App and create an account.
  2. Power off the console and controller.
  3. Connect the controller to the Gamepad USB port using a USB-C cable. (A USB-C Data cable is necessary)
  4. Connect the keyboard and mouse to their respective USB ports.
  5. Plug KeyMander 2 into the USB port of your PC.
    1. Sign into your PS Remote Play account
    2. Connect and stream to your PS5 console
  6. If needed, connect a 5V/2A power supply.
  7. Turn on the console; the KeyMander 2 LED will glow blue.
  8. Pair KeyMander 2 via Bluetooth in the K2 App.

PlayStation (PS4/PS3) Setup

  1. Install the K2 App and create an account.
  2. Power off the console and controller.
  3. Connect the controller to the Gamepad USB port using a micro-USB cable.
  4. Connect the keyboard and mouse to their respective USB ports.
  5. Plug KeyMander 2 into the back USB port of the console.
  6. If needed, connect a 5V/2A power supply.
  7. Turn on the console; the KeyMander 2 LED will glow blue.
  8. Pair KeyMander 2 via Bluetooth in the K2 App.

Tips and FAQs

DeadZone - What it is and how to adjust it

The Deadzone is a small area around the game controller’s movement thumb stick (usually the right thumb stick) that does not respond to movements within the threshold of this area. Deadzones are built into games so that old controllers with worn-out sticks will not cause on-screen movement when the control is sitting still. 

Depending upon the amount of Deadzone built into the game, this may case a delay in mouse response or decreased mouse performance when playing games with KeyMander 2. Properly adjusting the Deadzone removes any delay to the mouse and delivers significantly sharper and smoother movements and much more accurate results, especially when aiming-down-sight in FPS games. For this reason, adjustment of the Deadzone is strongly recommended.

The Deadzone must be set while playing a first-person-shooter (FPS) or third-person-shooter game. The Deadzone is minimized when– after the last adjustment on the graph, the player in the game starts to move slowly in the direction of the adjustment – up, right or diagonally up.

  1. Open the K2 App and highlight the profile to adjust.
  2. Click the Sensitivity tab, scroll down and click Advanced Settings, then scroll down again and click Edit Deadzone.
  3. We want to change the size of the "ring" around the middle of the X-Y axis so that there is no dead area where the mouse does not respond.
  4. Select the Zone Type. If you do not know the zone type, select Auto.
  5. Tap the adjustment ball on the slider bar for the X axis and slide it left or right to decrease or increase the deadzone. Approximately 3 seconds after lifting your finger from the screen the new deadzone setting will take effect. You will need to make a change then observe the effect of the change until the player in the game starts to move slowly in the direction of the adjustment. It is important that you stop adjusting at the point where the player begins to move in the game – this is where the Deadzone is set perfectly.  
  6. Repeat step 5 with the Y and XY axis.
  7. Click Save.
  8. If you have separate sensitivity settings enabled for ADS Mode you will need to repeat steps 4-6 to edit the deadzone in the Advanced Settings for ADS Mode.
  9. Test the mouse in-game. Movements should be smooth, stable, and accurate. If any mouse movements are shaky or jumpy, make sure your mouse resolution is set to at least 2000 dpi and the K2 App mouse dpi is set to match, then repeat the steps to set the Deadzone.

NOTE: It is important to remember that the Deadzone setting can change if the in-game sensitivity setting is changed, so make sure to set the Deadzone AFTER setting the in-game sensitivity to maximum!

Emulator Detection Systems

Please Note: While our emulator offers a fantastic gaming experience, it’s important to be aware that some online games may have restrictions or limitations when played with emulators.

In rare cases, using an emulator can trigger a “mouse trap” or even lead to a ban from certain online games. This isn’t a flaw in Keymander, but rather a policy set by the game developers themselves to ensure a fair and enjoyable gaming experience.

Keymander has decided to respect these policies if integrated, we recommend checking the specific terms of service for any online game you plan to play using Keymander.

FAQs

Got Questions? We've Got Answers.

Does Keymander 2 support PlayStation 5?

A: Yes, with limitations. For PS5 support, remote play via Beloader Pro (sold separately) or Windows PC (sold separately) is required. These solutions allow you to use a keyboard and mouse with your PS5 games. Please see PS5 setup info below.

Is the USB-C Charge & Sync cable included?

A: Yes, the USB-C Charge & Sync cable that’s required to work with either the Xbox or PS5 controller is included.

Can I use any type of USB-C cable to connect the Xbox or PS5 controller?

A: For optimal performance with Xbox and PlayStation 5 controllers, a data-enabled USB-C cable is required. The included Charge & Sync USB-C cable is suitable, or you may use any alternative USB-C cable that supports data transfer.

What games does the Keymander 2 support?

A: Play any game your way, even without a pre-made profile. The K2 app offers base profiles, but customization is key! Build your own profile for any game to perfectly suit your preferences. **PS5 requires Beloader Pro or Remote Play for compatibility.

Browse All FAQs 

Download Game Profiles

Play Like a Pro, Right Out of the Box

Access pre-tuned profiles for top games:

  • Call of Duty
  • Fortnite
  • Overwatch 2
  • Apex Legends

Browse profiles from the KeyMander community via the K2 App or create your own.

Video Tutorials

Get the most out of your KeyMander 2 with our video guides:

  • Setup and Configuration Basics (link)
  • Advanced DPI and Sensitivity Settings (link)
    • How to Increase Sensitivity
  • How to use Keymander 2 with PS5 via Beloader
  • How to use Keymander 2 with PS5 via remote play

Contact Support

We're Here to Help!

Our dedicated support team is ready to assist with any questions or issues.

  • Email Us: support@iogear.com
  • Call Us: 1-866-946-4327
  • Live Chat: Available Monday–Friday, 8 AM–5 PM PST

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