Product Solutions
|
Corporate
|
Support
|
Where to Buy
|
Press Room
|
Sitemap
About IOGEAR
|
Contact Us
|
Product Registration
|
Blog
Home
/
Support
/
Customer Survey
Navigation Bar requires Javascript-Enable Browser
Live Help!
Warranty
Product Registration
Contact Support
Tech Info Library / FAQ
Troubleshooting Guides
Drivers / Manuals
RMA Status
Tech Support Form
Customer Survey
IOGEAR Customer Survey 2010
IOGEAR Customer Survey 2010
TICKET ID
1) How would you rate the quality of the service you received regarding your most recent experience with IOGEAR?
Excellent
Very Good
Good
Fair
Poor
2) Did the resolution offered resolve your problem?
Yes
No
3) Features and benefits of your IOGEAR Product
Excellent
Very Good
Good
Fair
Poor
4) Based on this experience how likely will you purchase IOGEAR products in the future?
Very Likely
Likely
Undecided
Unlikely
Not at all
5) Overall product quality
Excellent
Very Good
Good
Fair
Poor
6) IOGEAR is continuously in pursuit of product excellance. We invite your valued product suggestions
7) The ease of using our toll-free automated phone system
Excellent
Very Good
Good
Fair
Poor
Not Applicable
8) The time taken to get your product replaced and/or repaired
Excellent
Very Good
Good
Fair
Poor
9) Did you try to find the answer yourself using our Technical Information Library?
Yes
No
10) If you were placed on hold with our service department, how long did you wait?
0-5 minutes
5-10 minutes
10-15 minutes
15-20 minutes
More than 20 minutes
11) Helpfulness and Courteousness of Technician
Excellent
Very Good
Good
Fair
Poor
12) Language / Communications skills
Excellent
Very Good
Good
Fair
Poor
13) Technical and Product Knowledge demonstrated by technician
Excellent
Very Good
Good
Fair
Poor
14) Did technician understand your issue?
Excellent
Very Good
Good
Fair
Poor
15) Installation / Setup experience
Excellent
Very Good
Good
Fair
Poor
16) Usefulness of the documentation supplied
Excellent
Very Good
Good
Fair
Poor
17) The ease of using the online RMA tracking form
Excellent
Very Good
Good
Fair
Poor
18) The response time for getting your e-mail answered
Excellent
Very Good
Good
Fair
Poor
Not Applicable
Rackmount KVM
|
Web TV
|
USB Switch
|
PC to TV
|
Internet on TV
|
KVM DVI
|
LCD KVM
|
Video Splitter
|
Video Switch
|
KVM Switch
|
KVM
©2010
IOGEAR
©2010
IOGEAR